Return Policy

🛍️ One2Go Return & Exchange Policy

Thank you for shopping with One2Go! We strive to provide the best products and customer experience. If you're not fully satisfied with your purchase, we're here to help.

🔁 Returns

You may return eligible items within 14 days of the delivery date. To be eligible for a return:

• The item must be unused, in its original packaging, and in the same condition that you received it.

• You must provide a valid receipt or proof of purchase.

Non-returnable items include:

• Gift cards

• Downloadable software or digital products

• Personal care items (if used or opened)

• Clearance or final sale items

🔄 Exchanges

If your item is defective or damaged, we will gladly exchange it for the same item. Please contact us within 7 days of receiving your order.

💸 Refunds

Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
If approved, your refund will be processed back to your original payment method within 5–10 business days.

🚚 Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or the wrong item was sent.

• We recommend using a trackable shipping service or purchasing shipping insurance for higher-value returns.

📞 Contact Us

For questions or to initiate a return, please contact our customer support at:
📞 +961 81 647 717